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Business Name: Valendream
Chamber of Commerce: 69792607
Business address: Vlaardingen, The Netherlands
Email: info@valendream.com

1. Definitions
The following definitions apply in these terms and conditions:

a. Cooling-off period: period within which the consumer can make use of his right of termination.
b. Consumer: natural person, not acting in the exercise of a profession or business and who enters into         a distance agreement with the web store.
c. Day: calendar day.
d. Sustainable data carrier: any means that enables the consumer or web store to store information that is addressed to them in a way that allows future consultation and unaltered reproduction of stored information.
e. Right of termination: the consumer’s right to withdraw from the distance agreement within the specified cooling-off period.
f. Web shop: the natural or legal person who offers remote products to consumers.
g. Distance agreement: agreement between consumer and web shop, established at a distance by using a system intended for this purpose.
h. Written: written also means electronic communication, such as e-mail, provided that the identity of the sender and the authenticity of the communication are sufficiently established.

2. General

a. These general terms and conditions apply to every offer from Valendream and to every distance agreement concluded between Valendream and the consumer.
b. The agreement is concluded when the consumer accepts the offer from Valendream and meets the conditions set with that offer.
c. Valendream immediately confirms receipt of acceptance of the offer. The consumer can terminate the agreement until the Valendream has sent this confirmation.
d. As an exception to paragraph 2, the agreement will only be concluded after Valendream has been informed, within the legal framework, whether the consumer can meet his payment obligations and of other facts and factors that are important for a responsible agreement. remotely. If there are sufficient grounds for refusal, the retailer has the right not to enter into the agreement, at least to dissolve it or to attach special conditions to the agreement

3. Right of termination

a. The consumer has the right to dissolve the agreement without giving any reason within 14 days after receipt of the product by the consumer or consumer’s pre-designated representative. This does not apply to swimwear products purchased by the consumer due to hygiene concerns.
b. Consumer will handle the product and packaging with care during this period. The consumer will only unpack or use the product to the extent that this is necessary for the assessment of the product.
c. If the consumer wishes to make use of the right of termination, they must report this in writing to Valendream within the cooling-off period. Valendream will send a confirmation of this message without delay.
d. Products must be returned to the web shop together with all accessories supplied and as much as possible in the original condition and packaging, in accordance with the clear and reasonable instructions provided by Valendream.
e. In the event of dissolution, the costs of the return shipment will be borne by the consumer.
f. After termination, the consumer must return the product within 14 days at the latest in accordance with the provisions of paragraph d.
g. Valendream will reimburse the payments received from the consumer within fourteen days after termination.
h. Refunds will be issued to the consumer following receipt of the returned product. The refund amount will deduct shipping costs from the original transaction, in cases where shipping was paid by the consumer.

4. Exclusion Right of termination
The right of termination is excluded for the following products:

a. that have been created by Valendream in accordance with the consumer’s specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is dependent on fluctuations in the financial market over which the web store has no influence.

5. Delivery

a. The place of delivery is the address that the consumer has made known to Valendream.
b. Valendream will deliver orders within 30 days at the latest, unless a longer delivery period has been agreed. Valendream will timely report any delivery delays.
c. The consumer has the right to dissolve if delivery only takes place after these 30 days or can take place without prior agreement. In the event of dissolution, Valendream will reimburse the payments received from the consumer within 30 days at the latest.
d. The risk of damage or loss of products is transferred to the consumer at the time of delivery to the consumer or a third party designated by them in advance.

6. Guarantees and Conformity

a. Valendream offers no (additional) guarantees with regard to delivered products.
b. Products must meet the reasonable expectations of consumers. Products may, apart from the usual wear and tear, show no defects during the expected life of the product.
c. If a defect proves to be a manufacturing defect, the consumer is entitled to a repair of the product. If repairs are no longer possible or if this costs disproportionately a lot of money, the product will be replaced. Only when the product is no longer produced or repair or replacement unreasonably exceeds the value of the product, can Valendream offer to reimburse the purchase amount to the consumer.
d. Compensation, repair or replacement due to the lack of a product will lapse if the defect has arisen as a result of or results from careless, improper or improper use thereof or use after the expiry date, incorrect storage or maintenance by the consumer.

7. Complaints and disputes

a. Dutch law applies exclusively to agreements between Valendream and the consumer
b. Complaints about the implementation of the agreement must be reported promptly and in writing within 14 days after the consumer has discovered the defects, fully and clearly described in writing to the web store.
c. Complaints submitted to Valendream will be answered within 14 days after receipt of the complaint. If the complaint cannot be resolved within 14 days, the Valendream will make a timely notification of this and provide an indication of the period within which the consumer can expect a solution.
d. Valendream reminds the consumer of the possibility, if Valendream and the consumer do not reach a solution together, to submit the complaint to the Online Dispute Resolution of the European Commission via https://webgate within 12 months after reporting the complaint to the web shop .ec.europa.eu / odr or directly to the Disputes Committee General https://www.degeschillencommissie.nl/over-ons/commissies/al GENERAL/

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